TERMS & CONDITIONS
Bookings
Salcombe Shepherd Huts handles bookings from persons over 18 years of age (and over 21 years of age for all-adult groups). We reserve the right, without giving reasons, to refuse a booking. When you submit your booking through the online reservation system you will receive an automated booking summary e-mail, to the e-mail address provided. Please check the e-mail for any errors. The automated e-mail does not form a contract between you and Salcombe Shepherd Huts. Any issues must always be notified by email or telephone within 7 days following the receipt of the booking confirmation or before the start of your stay if that occurs within 7 days.
Group/All-Adult Bookings
Salcombe Shepherd Huts has the right to refuse group *or all-adult* bookings if we feel that this may be of detriment to other guests staying at Ilton Farm Campsite. Hen parties / stag parties and all-adult groups are only accepted if our Site Regulations (including noise policy) are agreed to or all of the accommodation is booked for the group. If you have any queries regarding group bookings please call Salcombe Shepherd Huts 01548843635 *'Group' booking means more than one accommodation unit for a family/friends group. **'All-adult' booking means more than one couple in an accommodation unit.
Security Deposit
A group booking security deposit of £50 per accommodation unit is added for every booking. The security deposit is payable with the balance payment. We aim to refund security deposits within ten working days of guests’ departure. It can take longer if deductions are involved for repairs or replacements. The security deposit is to cover any costs to Salcombe Shepherd Huts for damage or breakages and for extra cleaning (beyond the expected time for the booking made) required after a stay. Security deposit refunds are made by bank transfer, and guests are reminded that we will need their bank details in order to make the refund.
Damages / Breakages / Cleaning
For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform Salcombe Shepherd Huts of any that they find. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment of up to £100. Salcombe Shepherd Huts reserves the right to deduct this payment from your security deposit or invoice guests following their stay.
For extra cleaning: Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow Salcombe Shepherd Huts ’ instructions about where to place rubbish etc. and return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and Salcombe Shepherd Huts has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £15 per individual staff hour. Salcombe Shepherd Huts reserves the right to deduct this payment from your security deposit or invoice guests following their stay.
Payments & Cancellations
i. Deposits (50%) made by card payment are due immediately upon booking.
ii. Deposits (50%) made by bank transfer are due within 24 hours of making a booking.
iii. Deposits (50%) made by cheque must be received by Salcombe Shepherd Huts within 7 days of making a booking. The remaining balance must be paid prior to a week before your stay. If balances have not been paid a week before the start of your stay , Salcombe Shepherd Huts is entitled to unilaterally annul the agreement and retain the 50% deposit as cancellation compensation.
Cancellation Policy
i. In the event of a cancellation more than 10 weeks before the commencement of the stay, 50% of the rental amount will be payable with a minimum of £100.
ii. In the event of cancellation less than 10 weeks before the start of the stay, the full booking amount will be payable. If the dates are re-booked then we will refund 50% of the rental amount. It will be your responsibility to enquire about if the Hut has been re-booked (preferably after the date of the booking so we can be certain)
iii. If your stay is terminated early, the entire booking amount is payable. iv. There will be an £25 admin fee applied to all cancellations.
Making Alterations
If you decide to make a major change to your booking we may charge an admin fee (£25). We are not obliged to make any changes to the holiday after the booking has been confirmed, unless you wish to add packages to your holiday, subject to availability, add a booking, or move your holiday to a more expensive period.
Arrival and Departure
You have access to your accommodation from 3.00 pm on the day of arrival. On the day of departure you must vacate your accommodation by 10.30 am, leaving your accommodation clean and tidy, and as you found it.
Please note that the advised check-in time is between 4.00 pm and 6.00 pm. The check-in times are for your own interest to allow you time to unload your luggage and be shown the accommodation before dark. Should you be unavoidably delayed, please contact Salcombe Shepherd Huts.
Pets
Dogs are permitted at Salcombe Shepherd Huts. Dogs must be kept on a lead at all times when outside. They must not foul the gardens or the Campsite and must be walked off site for these purposes. Please don’t leave your dog unattended in the hut or outside at any point. Dogs are permitted on the public footpaths and immediate glamping area but not in any of the agricultural fields. There are many public footpaths including local beaches for you to explore. Please make sure that any muddy paws are washed before allowing your dog into your accommodation and ensure that your dog stays off the furniture, especially the beds and sofa. Please clean up after your dog, if any accidents occur. There is a dog policy in your information pack, attached to your confirmation email and there are rules and instructions displayed within the hut. Failure to abide by these rules will incur additional fees.
Site Regulations
In order to make the stay at Salcombe Shepherd Huts as pleasant as possible, all guests must keep to rules of behaviour listed here, behaving in a considerate and safe manner to all people and animals onsite. To respect fellow glampers we ask that there are no high noise levels after 9.00 p.m, with all noise to stop by 11.00 p.m. We do not allow amplified music or drumming.
The Fire pits/ BBQ’s fire bowls must be kept within the designated areas and at a minimum of 1 metre from your accommodation, and only wood provided/purchased from us can be used for wood burning stoves /fire bowls. Fireworks and sky lanterns are not allowed as they pose a risk of fire and are a danger to livestock.
We hope you love the natural environment as much as we do! We ask that you consider the Countryside Code including the following:
- Leave gates as you find them, closing a gate if found closed.
- Keep to public footpaths.
- Do no walk across crops (this includes long grass).
- Leave no trace on the land. We provide a variety of bins in your accommodation and on the car park. There are opportunities for recycling through our labelled bin system and we are a zero to landfill site so our rubbish is handpicked for sorting so please be considerate in how you dispose of unpleasant items.
If the Site Regulations are breached, in serious circumstances, we may ask you to terminate your stay without a refund. Salcombe Shepherd Huts reserves the right to make alterations to the set-up and opening hours of the facilities and supplies on the farm.
Please note that essential maintenance activities may be carried out on or in the accommodation during your stay without you being entitled to any compensation.
Liability
Salcombe Shepherd Huts and Ilton Farm Campsite accept no liability for: i. theft, loss or damage, of whatever nature, during or as a result of a stay a here. ii. any defect or out of action equipment and loss or closure of supplies Salcombe Shepherd Huts Guests are responsible for any losses and/or damage which occurs as a direct or an indirect consequence of their stay, irrespective of whether any losses and/or damages are caused by themselves or by third parties who are at the Farm.
Force Majeure
Salcombe Shepherd Huts cannot be held liable if, through Force Majeure, the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Salcombe Shepherd Huts, including threat of war, blockades, fire, floods, staff strikes, and other disruptions or events.
Complaints Procedure
We take great care to ensure you have an enjoyable stay at Salcombe Shepherd Huts,however, if you have a complaint during your stay please contact the site manager as soon as possible. If a genuine complaint is not settled to your satisfaction, then you can write to Salcombe Shepherd Huts within 14 days of your departure.
Risks
You will be staying close by to a farm with animals and potentially dangerous farm equipment amongst other hazards. Also please be aware that some of the guest equipment, including the BBQs, gas stoves and wood burning ranges may be dangerous if misused. Salcombe Shepherd Huts is not responsible for accidents (to the greatest extent permitted by law). Children must be supervised at all times. We recommend you take out travel insurance against the risk of accidents and your stay being terminated early.
Day Visitors
You can have day visitors during your stay but you must inform the site manager. Day visitors are not permitted to stay overnight.
General
Your contract partner is Salcombe Shepherd Huts Ltd. We are not bound by any printing errors.
